Frequently Asked Questions
Where do you ship?
We currently ship orders to Australia, Asia, Canada and USA from our Melbourne studio.
How long does shipping take?
All orders are processed within 1–3 business days.
Domestic delivery typically takes 3–7 business days via AusPost.
International orders typically arrive within 7–21 business days, depending on destination and local customs.
Do you offer free shipping?
Yes. Domestic orders over $250aud qualify for free shipping, which is automatically applied at checkout.
CAN I TRACK MY ORDER?
Yes! Once your order is dispatched you'll receive a confirmation email with your tracking link. If you have any issues, reach out via. info@ourpeople.shop and we'll help you out.
HOW DO I KNOW MY SIZE?
Each product page includes a size chart and model reference with height + weight, so you can see exactly how it fits before you buy.
Our pieces are designed with a relaxed, true to size fit. However, if you're still unsure, reach out to the team via.
Email: info@ourpeople.shop
Instagram direct message: @ourpeople____
We get sizing questions often and are always happy to help!
WHAT ARE YOUR POLICIES?
Our shipping, returns, and privacy policy are readily available and tailored to provide you the best possible brand experience we can offer.
These are found in the 'INFO' drop-down menu, and we are happy to answer any queries via. our contact channel.