Refund policy

‎ 

‎‎We encourage customers to review all product details carefully before purchasing, including sizing, measurements, and product information provided on our website and social platforms.

‎‎ 

We accept returns within 14 days of delivery only for the following:

‎‎ 

Size exchange, subject to availability.

Store credit, where an exchange cannot be fulfilled

‎‎ 

To be eligible for a return, items must be:

• unworn, unwashed, and unused.
• in original condition.
• free from marks, stains, odours, makeup, deodorant, or damage.
• returned with all original packaging, tags, and accessories where applicable.

Any item returned in a condition that does not meet these requirements may be rejected and sent back to the customer.

‎

‎ 

Faulty items

If you receive an item that is faulty, damaged, or incorrect, please contact us as soon as possible at info@ourpeople.shop with your order number and clear images of the issue.If approved, we will arrange an appropriate resolution, which may include a replacement, store credit, or refund where required

‎ 

To request a return, please contact info@ourpeople.shop within 14 days of delivery, including your order number and reason for return. If your return request is approved, we will provide further instructions as promptly as possible.

‎ 

Customers are responsible for return shipping costs unless the item received is faulty or incorrect. We recommend using a tracked shipping service, as we are not responsible for returns lost in transit.

‎ 

All sale items purchased during promotional periods are considered final sale and are not not be eligible for return, exchange, or store credit unless deemed faulty under Australian Consumer Law.

‎ 

This policy operates in addition to your rights under the Australian Consumer Law. Nothing in this policy excludes or limits any rights you may have under applicable law.